Warranty & support
Buying online shouldn't mean buying alone.
Every Spa Depot hot tub is covered by an Australian warranty and backed by technical support from people who know the equipment inside them. We hold common spare parts locally so a fault is a phone call and a part, not a shipping container.
What's covered
Shell surface
5 years
Against blistering, cracking or delamination of the acrylic surface under normal use.
Structure
10 years
Shell substructure and frame against structural failure under normal domestic use.
Equipment
3 years
Pumps, heater, controller and topside panel.
Plumbing
3 years
Against leaks in fittings, manifolds and pipework.
Cabinet
2 years
Against warping and defects in the cabinet panels.
Indicative warranty terms for this concept site — final periods and conditions are set out in the warranty document supplied with each spa. Nothing here limits your rights under Australian Consumer Law.
How support works
Talk to a technician
Phone and email support for setup, water chemistry, error codes and everyday questions.
Parts held in Australia
Pumps, heaters, controllers and jets stocked locally so repairs aren't held up by freight.
Service network
Warranty repairs handled through our national network of spa technicians, or by parts dispatch where that's faster.